Shopper agents and after-order agents, built on your stack.

For retailers on commercetools, Adobe, SAP or a homegrown platform. Packaged agents cover part of the job. AI Pod builds the rest.

AI Pod: a dedicated Forward-Deployed Engineer and team building agents on your platform. Contact us to scope the first workflow.

Scope an AI Pod See how AI Pod works

Packaged agents and the gap

  • Salesforce says Agentforce Commerce includes a Shopper Agent for shoppers and a Buyer Agent for B2B buyers, including reorders over WhatsApp and SMS with contract pricing.
  • Adobe offers Brand Concierge, an agent for brand and commerce experiences, according to coverage of Adobe Summit 2026.

Packaged agents cover part of the job. AI Pod builds the rest.

Shopper agents on your own storefront

commercetools says it launched Commerce MCP and an AI Hub to make enterprise commerce agent-ready; the agent itself is built on top of it.

After-the-order agents: returns, order status, exceptions

Agents that handle returns, where-is-my-order questions and exceptions.

Kibo says it unified agentic commerce and order management into a single model-agnostic AI experience.

How an AI Pod engagement works

A scoping call, then one agent on one workflow, running inside your boundary on SI.OS. This page describes what AI Pod builds, not past engagements.

See how AI Pod works

Homegrown platforms

Agents are built on your existing platform's APIs and, where it has one, its MCP server.

What is real today

Forrester says most agentic commerce experiences in 2026 are still assistive, not autonomous.

Frequently Asked Questions

Do we have to replace our platform?

No. Agents are built on your existing platform's APIs and, where it has one, its MCP server. commercetools, for example, says it launched Commerce MCP to make enterprise commerce agent-ready; the agent itself is built on top.

What are after-order agents?

Agents that handle returns, where-is-my-order questions and exceptions. Kibo says it unified agentic commerce and order management into one experience; few other vendors ship agents for the part after the order.

Are these agents autonomous?

Forrester says most agentic commerce experiences in 2026 are still assistive, not autonomous. We scope each agent with approvals where a human should stay in the loop.

What happens first?

A scoping call, then one agent on one workflow, running inside your boundary on SI.OS. This page describes what AI Pod builds, not past engagements.

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